TERMS AND CONDITIONS
Customer Care
At The Hibiscus Connection, we want your experience with us to feel as thoughtful and uplifting as the affirmation decks themselves. Your satisfaction is incredibly important to us, and we are always here to help should you need any assistance.
Whether you have a question about an order, shipping, or one of our affirmation decks, our team is happy to support you.
Contact Us
If you need assistance, please feel free to reach out to us.
📩 Email: info@thehibiscusconnection.com
We aim to respond to all enquiries within 24–48 hours during business days.
Order Enquiries
If you have questions about your order, please include your order number and full name in your email so we can assist you as quickly as possible.
Shipping
Shipping times may vary depending on your location. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where applicable).
Please allow a few days for tracking information to update after dispatch.
Damaged or Incorrect Items
We take great care in packaging our products, but if your order arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving your order.
Please include:
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Your order number
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A description of the issue
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A photo of the item
We will work with you to resolve the issue as quickly as possible.
Returns & Exchanges
Due to the nature of affirmation card decks, we currently only accept returns for damaged or incorrect items.
If you have any concerns about your purchase, please contact us and we will do our best to assist.
A Note From Us
The Hibiscus Connection was created with the intention of offering encouragement, self-love, and gentle reminders of inner strength.
Thank you for supporting a small business and allowing our affirmation decks to be part of your journey.
Privacy & Safety
At The Hibiscus Connection, your privacy and security are important to us. We are committed to protecting your personal information and ensuring that your experience on our website is safe, secure, and respectful of your privacy.
Personal Information
When you place an order or contact us through our website, we may collect certain personal information such as your name, email address, shipping address, and contact details. This information is used solely for the purpose of processing your order, responding to enquiries, and providing customer support.
We will never sell, rent, or share your personal information with third parties for marketing purposes.
Secure Payments
All payments made through our website are processed through secure and trusted payment providers. We do not store or have direct access to your credit card or payment information.
Your payment details are protected using secure encryption technology to ensure safe transactions.
Use of Information
Your information may be used to:
• Process and fulfil your orders
• Communicate with you about your purchase
• Provide customer service and support
• Improve our website and customer experience
Cookies
Our website may use cookies to improve browsing functionality and enhance your experience. Cookies help us understand how visitors use our website so that we can continue to improve it.
You may disable cookies through your browser settings if you prefer.
Safety & Respect
The Hibiscus Connection is a space created to encourage positivity, reflection, and self-care. We are committed to maintaining a respectful environment for all visitors and customers.
Contact
If you have any questions about our privacy practices, please feel free to contact us.
📩 Email: info@thehibiscusconnection.co.za
Wholesale Inquiries
Bring The Hibiscus Connection to Your Store
The Hibiscus Connection affirmation decks are thoughtfully designed to inspire self-love, encouragement, and positive reflection across every stage of life. Each deck offers meaningful messages that customers can return to again and again, making them a beautiful addition to gift shops, wellness boutiques, bookstores, and lifestyle stores.
Our collections explore a wide range of themes — from confidence, motherhood, and self-love to healing, personal growth, and everyday encouragement — allowing retailers to offer products that truly resonate with their customers.
Elegant, uplifting, and meaningful, these affirmation decks make thoughtful gifts and cherished personal keepsakes.
Why Retailers Love Our Decks
• Beautifully designed affirmation cards
• Thoughtful themes that resonate with a wide audience
• Ideal for gift stores, wellness boutiques, bookstores, and lifestyle shops
• Lightweight and easy to display
• Perfect for customers seeking mindfulness, encouragement, and self-care
Interested in Becoming a Stockist?
If you would like to stock The Hibiscus Connection affirmation decks in your store, we would love to hear from you.
Please contact us for our wholesale catalogue, pricing, and minimum order quantities.
📩 Email: info@thehibiscusconnection.com
Payment Methods
- Credit / Debit Cards
- Offline Payments